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Emergency admission for bowel obstruction

Posted By bowel cancer patient

"Emergency admission for bowel obstruction"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Surgical 2 Causeway Hospital / Theatres

(as a service user),

I have bowel cancer and went to A&E with symptoms of a bowel obstruction on Bank Holiday Monday.  I was X-rayed and sent home but had to return in the early hours of the following day with the same problem.  It was a shame that I had to go through the exact same procedure the following day - I waited in A&E for 5 hours before being seen by a doctor.  After being diagnosed with a bowel obstruction, I waited a further 12 hours in A&E before being admitted to Surgical 2.  Most of this time was spent on a trolley.  A&E was extremely busy and the nurses were kind and helpful but it was not ideal.  

Once I was transferred to Surgical 2, I was closely monitored by the nursing staff who were all very professional and carried out their duties with a friendly smile.  My surgeon was not on rotation, so I waited a couple of days before they decided how best to treat me but once I met with him things moved very quickly and I had my surgery the following day.  I cannot speak highly enough of the surgical team; they made sure I understood what was happening and were happy to answer any questions.  My surgery was successful and I was discharged a few days later.  

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 11 months ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 17/06/2024 at 09:45
Published on Care Opinion at 09:45

Hello

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am very sorry to hear you have been unwell recently and had to attend the department.

I can understand your frustration having to go through the same process 2 days in a row; unfortunately for patient safety its very important that patients are re triaged at each presentation and reviewed by a Dr. This enables a holistic assessment to be completed, which ensures that all concerns or issues are reviewed, and any worsening or new symptoms are identified.

ED has remained under sustained pressure for quite some time, and this is evident in the delays which occur within the department. I apologise that following triage you had to wait a lengthy period of time to be reviewed by a Dr. This is not the standard we aim to achieve. We continue to work with our patient flow and site co ordination teams to improve flow through the department, reduce waiting times and allocate ward based beds at the earliest opportunities.

Thank you for noting that the nurses were helpful and kind, I will ensure this is passed on. I am glad once you were allocated a bed in Surgical 2 your experience improved; Surgical management will also receive this feedback and offer a response.

I am glad your surgery was successful and I hope you are recovering well.

Yours Sincerely

Victoria McCrory

ACSM

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Response from Deborah Dyson, Ward Manager, Surgical 2, Causeway Hospital, NHSCT 11 months ago
Deborah Dyson
Ward Manager, Surgical 2, Causeway Hospital,
NHSCT

Submitted on 17/06/2024 at 10:12
Published on Care Opinion at 10:12

Good Morning bowel cancer patient

My name is Deborah Dyson.I am the ward SR in Surgical 2.

Thankyou for taking the time to share your experience whilst an in patient in Surgical 2.

I am delighted to read that your stay in Surgical 2 was a positive one. We as a team aim to ensure that the care you receive is of the highest of standard.

I will pass on your kind words to the whole team.

I wish you well in your recovery

Debbie

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