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"You went beyond just care."

About: Ninewells Hospital / Sexual and Reproductive Health

(as the patient),

I attended my GP for a smear test.  It came to light that I still had a Mirena coil in which required removal as it had been in for 12 years.

The practice nurse tried and failed to remove the Mirena.  I was in pain and was asked to contact the Sexual Health Clinic at Ninewells.

I did this and was given an appointment for 30 May.

The staff were amazing.  The receptionist was efficient and friendly.  Then I met Dr Jo and Nurse Christine.  What a Team - they put me at my ease from the start ( i was anxious).  We laughed with banter and i felt they really cared. Thank you so much.

Dr Jo removed my Mirena while Christine held my hand and chatted.  

It couldn't have gone better and I want to say thanks you went beyond just care.  

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Responses

Response from Claire Black, Admin Team Lead, Sexual and Reproductive Health, NHS Tayside 14 months ago
Claire Black
Admin Team Lead, Sexual and Reproductive Health,
NHS Tayside

Team lead for NHS Tayside Sexual and Reproductive Health Service. Team consists of reception staff, administration staff and secretarial staff

Submitted on 07/06/2024 at 13:53
Published on Care Opinion at 13:53


Dear Sunny246,

Thank you so much for your lovely feedback and taking the time to share this with us.

I have passed your message to Dr Jo and all our team.

I am delighted to read that you felt at ease and that the team care - we strive to deliver this.

Best wishes,

Claire and all of Team TSRH.

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