I don't normally provide feedback but what a performance I have had trying to get an appointment. I called approximately three weeks ago late afternoon and was waiting in the queue for over an hour. The call back option was not working. I tried again a couple of days later and managed to use the call-back option. No one called back! I gave up and visited the surgery to make my appointment a few days later. I was offered a telephone appointment approximately 3 weeks later which I booked. A number of days later I was passing the surgery and popped in to see if they had an earlier appointment. I was offered an appointment at 09:30 7th June 2024 which I took as this was now only just over a week away. I should add that I also went through eConsult (twice). The confirmations I received stated that the surgery would get back to me by a specified date. I did receive one text message to one of the eConsults with a link to book an appointment or to call the surgery for an appointment (laughable). I turned up for my appointment this morning only to be told there was no appointment for me.
"Not a great experience"
About: Longrove Surgery Longrove Surgery Barnet EN5 4HT
Posted via nhs.uk
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