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Professional & friendly school nurses

Posted By Micre39

"Professional & friendly school nurses"

About: Children’s Services / School Nursing

(as a staff member posting for a patient/service user),


Attending my son's P1 assessment recently. Debbie and Maureen were very professional and friendly towards me and very friendly and polite to my son which made him relax and participate in the assessment.

Their communications skills were excellent keeping me informed of what results they recorded and what that meant including the next steps. Even when they repeated the tests, they did not create any panic or unsettlement. well done team.

Appointments

Appointments


Waiting Time

Waiting time


Staff skills

Staff skills


Staff attitude

Staff attitude


Team work

Team work


Explanations

Explanations


Seeing the whole me

Seeing the whole me


Introductions

Introductions


Nurses

Nurses


Involved in decisions

Involved in decisions

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Responses

Response from Irene McSorley, School Nursing, Women's and Children's Services, Western Health and Social Care Trust 12 months ago
Irene McSorley
School Nursing, Women's and Children's Services,
Western Health and Social Care Trust

Submitted on 07/06/2024 at 16:17
Published on Care Opinion at 16:17

Thank you so much for taking time to share you and your Son's' s experience with us and sincere thanks for your very kind comments. We endeavor to provide a professional high quality service to our young people and families. We are glad that you and your son had such a positive experience when seen by Nursing staff Debbie and Maureen for the Primary 1 assessment.

We really appreciate this lovely feedback and I will ensure this is shared with Debbie, Maureen and the wider School Nursing team.

Best wishes

Irene McSorley - Lead Nurse School Health, WHSCT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Micre39 (a staff member posting for a patient/service user)

Thank you Irene for responding. I really do hope they received this well deserved feedback

Response from Irene McSorley, School Nursing, Women's and Children's Services, Western Health and Social Care Trust 12 months ago
Irene McSorley
School Nursing, Women's and Children's Services,
Western Health and Social Care Trust

Submitted on 10/06/2024 at 11:59
Published on Care Opinion at 11:59

Many thanks again and yes I can assure you that your feedback has been shared directly with Debbie, Maureen and the wider school nursing Team and the staff are always delighted to receive same so we really do appreciate you taking the time to send in your feedback.

Kind regards

Irene

Irene McSorley - Lead Nurse School Health

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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