My daughter filled in online as she has come home form work with sore throat, she was advised to attend a chemist, which she did. The they stated viral infection, within 2 seconds.
the nest day my daughter filled in another online report, as her throat had white lump..clearly infected, which was ignored.
this morning i have rang and been on hold(not an issue) but then the female that answered the phone i can only desc as being rude,she ended the call abruptly after i asked who would get the call back me or my daughter. she has then called my daughter and been equally rude, and curt towards her, then ended the call on her. i myself have been at Alvenley for nearly 50 years, i barely use the doctor and we just get on with things, and to be honest it is just aswell, this recpetionist has not an ounce of courtesy, she is nothing but rude and abrupt towards the patients, if i was in a position to attend the appointment my daughter has now managed to get via said female i would, and point out, that as tax payers we are entitled to see a doctor, the appointments are not paid for by her and that her manner is not only intimidating( not wonder my 18 yr old didn't want to ring) but wrong on every level. i hope that may be she had a bad half hour this morning, but i doubt it. fortunately for her i didn't get her name, but next time i or my family dare to be poorly don't worry i will make sure i get it. i am. i apologise for sounding a little off, but i too work for a public service and as such, you have to be nice, we are not regular or repeat callers and her attitude has left me a little annoyed. thank you
"very rude receptionist"
About: Alvanley Family Practice Alvanley Family Practice Stockport SK6 1ND
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