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"The staff were so nice & helpful & the process was very quick."

About: Forth Valley Royal Hospital / General surgery Forth Valley Royal Hospital / Orthopaedic Ward B23

(as a service user),

I was due for a knee replacement at NHS Forth Valley Hospital. On the morning I arrived my details were ready so there was no hold-up. 

I was sat for 10 minutes when the doctor saw me and explained everything and got me to sign the relevant documents. 

The doctor explained the surgery process and answered all my questions. Then I went to the anaesthetist where they prepared me for the operation. They were very nice and pleasant. 

Surgery was done and took 1hour 40. 

After surgery, I went to recovery and they too were very nice. 

After 40mins I went to ward B12. I was made comfortable, given medication, and given tea and a meal. They were so cheerful and helpful. 

They showed me how to use a frame so I could get to the toilet. The nurses emphasised the importance of doing the exercises they gave to me on a leaflet. 

I was discharged and given all relevant pain relief. Yesterday the nurse came and changed my dressing, and she was quite pleased with how it looked.

The staff were so nice and helpful and the process was very quick. 

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Responses

Response from Megan Fleming, Senior Charge Nurse, National Treatment Centre, NHS Forth Valley 12 months ago
Megan Fleming
Senior Charge Nurse, National Treatment Centre,
NHS Forth Valley

Senior Charge Nurse

Submitted on 10/06/2024 at 14:48
Published on Care Opinion at 14:51


Dear johxr45,

Thank you for taking the time to post such kind and positive feedback on the care you received in NTCB12 Orthopaedic ward. We strive to provide the best care possible and I am delighted to hear this was your experience.

It will be my pleasure to pass on your comments and thanks to the staff involved and wish you a speedy recovery.

Kind regards
Megan Fleming
Senior Charge Nurse
NTCB12

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