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"The staff are wonderful"

About: Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d) Queen Elizabeth University Hospital Glasgow / Xrays and Scans Scottish Ambulance Service / Patient Transport Service

(as a service user),

I was picked up by Donna (I think/hope her name is right) really nice and friendly and made me feel really comfortable assisting me in and out the transport taking me and an other patient up to QEUH! 

Thanks very much for your safe driving and all the assistance both of us needed while in your care!

Had a bit of a wait as we were 90 minutes early but eventually we were sent round to X-ray department to get the pictures of our bones to check the healing/growing progress, sorry I never caught the staff members names, but very polite and gentle when moving my leg into position for the x-rays required! Met with smiles even though the numbers were high in the waiting area with a busy day had and in front of them! 

Clinic was very busy to see Mr Jamal and Andrew to check in on my progress with my leg in the cage! It was a long wait but I did not mind at all as I sat trading stories of how we all have come to get cages on our legs and seeing the progress of others met on previous visits! 

I was welcomed by Sarah and Marie (spelling might be wrong sorry!) Who had their hands full with me on my last visit, but was good to see them again this visit. We had a laugh and a joke about me being sent with an overnight bag by my partner just in case lol! Was pleased to see them still smiling through a very busy day/shift! Then Andrew came down gave me a quick once over checking how I'm doing asking about any problems I may have, answered any questions I have too! He's brilliant too, we also had a laugh about my bag.

Then I met Mr Jamal, very nice gentleman I don't remember meeting due to the pain meds and entinox messing with my head. He was very quick but said he is happy with the growth/healing rate of my broken bone and he was happy with my fast progress with the bending of my knee! 

Then it was back over to reception for my next appointment (I'll get your name next time) in 6 weeks and my patient transport guys, Colin and Lee, for collecting me and assisting me back to the transport and into my seat! Colin got out the chocolate and sweets and kept us all happy (3 of us) on the way home. Chatting with us all and sharing our experiences with him was very good! And being assisted all the way to my door was a great help by both! 

That being said a good experience for me this time and managed to get home on the same day lol

The staff are wonderful at SAS and QEUH I can't thank you all enough! See you in 6 weeks! 

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Responses

Response from Michael McCulloch, Site Superintendent Radiographer, Queen Elizabeth University Hospital, NHS Greater Glasgow and Clyde last week
Michael McCulloch
Site Superintendent Radiographer, Queen Elizabeth University Hospital,
NHS Greater Glasgow and Clyde
Submitted on 07/06/2024 at 09:18
Published on Care Opinion at 09:19


picture of Michael McCulloch

Hello hotelsb93,

Thank you for your feedback, delighted to hear the great experience and care you received whilst attending Imaging but also your overall journey as a patient, I will share this feedback with the x-ray team.

Hope you are on the road to recovery!

Best wishes,

Michael

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Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service last week
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 07/06/2024 at 10:34
Published on Care Opinion at 10:34


Dear hotelsb93,

Thanks very much for taking the time to share your experience and for thanking all the staff who cared for you throughout your NHS journey. Our staff will really appreciate reading your lovely comments, particularly Colin with his chocolate!

It's always nice when patients go into detail into the little things that made their experience a positive one and it's great to read this.

We'll make sure we pass your kind comments onto Donna, Colin and Lee in PTS.

I'm sure they will look forward to seeing you again in six weeks time.

All the best,

Mark

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Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde last week
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde
Submitted on 10/06/2024 at 10:07
Published on Care Opinion at 10:07


Hi

Thank you for taking the time to share your recent experience of Orthopaedic care at QEUH.

Mr Jamal and the limb reconstruction team do have very busy clinics, we are therefore grateful for your patience and understanding when you were kept waiting.Its good to hear that all the staff especially Maria, Sarah and Andrew helped you through your visit with good humour.

Our staff work very hard in the Outpatient clinics and it's so nice for them to receive such positive feedback.

I will share this with Mr Jamal, Andrew, Maria, Sarah and the rest of the Ortho Outpatient team.

Best wishes

Morag Busby, Lead Nurse Orthopaedic Services

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