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Thank you for the amazing care.

Posted By blackbirdtn49

"Thank you for the amazing care."

About: General practices in Tayside Ninewells Hospital / Clinical Investigation Unit

(as a service user),

Exemplary collaborative working across acute and primary care settings meant a fairly frail elderly lady experienced an amazing care journey in NHS Tayside today!

A big shout out to the Health Centre, Nursing staff and Consultant running the DVT clinic in Clinical Investigation Unit (CIU) and staff in the vascular lab at Ninewells Hospital. My Grandma  attended the clinic, had her bloods taken,  scan done, Consultant review and a safe discharge home all within 2 hours. 

The staff were warm, welcoming and professional and took the time to ensure our relative was truly a part of the consultation. Every aspect of this service was person centred. 

Thank you for the amazing care. 

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Responses

Response from Victoria Sullivan, Project Manager, Elective Medicine, NHS Tayside 12 months ago
Victoria Sullivan
Project Manager, Elective Medicine,
NHS Tayside

Project manage and facilitate change programmes, transformation and service redesign across Elective Medicine services within NHS Tayside

Submitted on 06/06/2024 at 22:06
Published on Care Opinion at 22:06

picture of Victoria Sullivan

Dear Granny M's family member

Thank you for taking the time to share your very positive feedback about the joined-up care between primary and secondary care that took place to ensure your grandmother's healthcare journey was an efficient and effective one.

Feedback is very valuable to all areas of the NHS, and I'm sure the staff in your grandmother's GP practice will be delighted to hear that her experience there has been positive. Unfortunately, GP practices are not part of Care Opinion at this time, as each practice is an independent business. So that they can see your feedback, we would recommend that you feedback her experience directly to the practice to allow this to be passed on to the staff. The Practice Manager can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

Thank you again for your lovely feedback.

With best wishes

Victoria Sullivan

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Response from Lesley Kram, Senior Nurse, Admission Avoidance, NHS Tayside 12 months ago
Lesley Kram
Senior Nurse, Admission Avoidance,
NHS Tayside

Senior Nurse, Admission Avoidance

Submitted on 07/06/2024 at 11:23
Published on Care Opinion at 11:23

picture of Lesley Kram

Dear Granny Ms family member

Thank you for taking the time to post your positive feedback, following the journey that Granny M and yourself experienced in our CIU in Ninewells. The CIU team pride themselves in their person centred care delivery. I am delighted this has been so evident in your visit, and will share your feedback with the team today.

We hope Granny M is well and recovering at home, and wish her a speedy recovery.

Thank you once again for your valued feedback for our team.

Best wishes

Lesley Kram

Senior Nurse

Admission Avoidance.

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