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"We are blessed to have you all working in the NHS."

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Orthopaedics (Ward 3C) Royal Hospital for Children (Glasgow) / Theatres, recovery and Anesthetics

(as a parent/guardian),

My daughter, after a fall from a slide broke her distal humerus. From arrival at the Royal Hospital for Children in Glasgow, we were immediately assessed by nurse Emily who promptly asked Dr Robbie to review, they were both exceptional.

She was then quickly sent for X-ray where the radiography staff were kind and considerate, she was referred immediately to orthopaedics and reviewed by a lovely registrar.

She was taken to ward 3c and everyone we encountered were professional and kind, the porters were all friendly and helpful, the theatre and anaesthetic staff were all fabulous.

A special thanks to our orthopaedic consultant who operated and kept us updated beyond our expectations. I cannot thank everyone enough for the care, professionalism and kindness shown to my daughter and our family.

We are blessed to have you all working in the NHS.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 12 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 14/06/2024 at 09:33
Published on Care Opinion at 09:33


picture of Kevin Torbet

Dear Delighted parent of a daughter

Thank you so much for sharing your heartfelt story about the care your daughter received at the Royal Hospital for Children after her fall. We are incredibly grateful for your kind words and are delighted to hear about the exceptional care provided by our team.

We are pleased to hear that Nurse Emily and Dr. Robbie made such a positive impression with their prompt and exceptional assessment. It is our goal to provide immediate and compassionate care, and your feedback confirms that our team is achieving this.

It is also heartening to know that the radiography staff, the team in orthopaedics, and everyone you encountered in ward 3c demonstrated professionalism and kindness. We are particularly proud of our staff's dedication to patient care, and your recognition of their efforts is greatly appreciated.

I will be happy to pass on your thanks to all the teams involved in your daughter's care who I'm sure will be touched to hear your kind words.

Thank you once again for taking the time to share your experience. We wish your daughter a swift and full recovery.

Kind regards

Kevin

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