"I was given an appointment and was seen very quickly."

Dear Happy24,

Thank you for sharing your story on Care Opinion. I am sorry to learn you were unwell and I do hope you are feeling much better now.

I understand from your story, there were multiple services involved in your journey of care. I reply on behalf of NHS 24.

I am delighted to hear you were given an appointment and seen very quickly following your call with NHS 24 and further delighted that NHS 24 played a part in your overall positive patient journey.

If you wish to share more information with me regarding the NHS 24 element of your feedback, then I could identify our staff who manage your call and share your Care Opinion story with them. We always ensure our staff see positive feedback to reinforce to them how valued their care is when people call our service.

You can contact me or the Patient Experience Team by email at Patient.Experience@nhs24.scot.nhs.uk

I wish you all the best and thank you again for sharing your experience.

Kind regards,

Karen

Dear Happy24,

Thank you so much for taking the time to post your story on care opinion. I'm sorry to hear you were unwell and required a trip to the Minor Injuries and Illness Unit and I hope your feeling better.

I am delighted to hear you were seen promptly in MIU and the staff were lovely, caring and thoroughly explained everything to you. The nurses in MIU strive to provide the best care for patients and I'm so glad to hear of your positive MIU experience.

I will be sure to pass on your lovely comments to the nursing staff and thanks again for sharing your story.

Take care,

Katy Cook (Senior Staff Nurse, Arbroath MIU, NHS Tayside)