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Lack of compassion

Posted By piscesby44

"Lack of compassion"

About: Western General Hospital / Minor Injuries Unit

(as a service user),

Lack of compassion or care from reception staff.    Young guy in agony waiting to be seen not even offered a glass of water or painkillers, I had to give them to him.  Had to go and source water in the library.     Receptionist rude and acted like they couldn’t care less.

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Responses

Response from Louise Herbert, Senior Charge Nurse, Minor Injuries Unit, Western General Hospital, NHS Lothian 13 months ago
Louise Herbert
Senior Charge Nurse, Minor Injuries Unit, Western General Hospital,
NHS Lothian

Lead NP/SCN MIU

Submitted on 05/06/2024 at 11:37
Published on Care Opinion at 11:44

I am really sorry to hear of your experience while attended the Minor Injuries Unit, WGH. If you would like to get in touch with our Patient Experience Team with some further details, such as date and time of attendance, then I can look into this further.

thank you.

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