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The service truly works

Posted By kilowt59

"The service truly works"

About: Arbroath Infirmary / Minor Injuries NHS 24 / NHS 24 (111 service)

(as a service user),

I accidentally cut my foot recently. A call to 111 led me to being sent to Arbroath Infirmary minor injuries unit. I was called by the lovely Kirsty, who gave me an appointment time.

On my arrival I was seen straight away and assessed. Given paper stitches and instructions on how to care for the wound over the next week. 

Kirsty was absolutely fantastic, and gentle with what was sore wound. 

In the end my appointment lasted 15mins and I was back home in half an hour. 

Just goes to show that the 111 service truly works. Instead of rocking up at A&E and having to wait 4 hours, I was able to wait for 2 hours in the comfort of my own home.

Thanks again Kirsty! 

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 12 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 06/06/2024 at 15:02
Published on Care Opinion at 15:02

Dear kilowt59

Thank you so much for sharing your positive experience of calling NHS 24. I hope you are not in too much discomfort after your foot injury and the wound is healing well.

If you wish to share some further information with me I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Best Wishes

Laura

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Response from Kathryn Cook, Senior Staff Nurse, Minor Injuries Units, Angus Health & Social Care Partnership 11 months ago
Kathryn Cook
Senior Staff Nurse, Minor Injuries Units,
Angus Health & Social Care Partnership

Submitted on 12/06/2024 at 19:50
Published on Care Opinion at 19:50

Dear kilowt59,

Thank you so much for taking the time to post your story on care opinion. All feedback is much appreciated and helps to improve our service.

I am sorry to hear you cut your foot and required a trip to the Minor Injuries Unit. I hope you are on the mend now and your wound is healing nicely. I am delighted to hear your patient journey was seamless from calling NHS 24 111 to your visit to the Minor Injuries Unit.

Thanks again for sharing and I will be sure to pass on your lovely comments to Kirsty and the rest of the MIU staff.

Take care,

Katy Cook (Senior Staff Nurse, Arbroath Minor Injuries Unit, NHS Tayside)

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