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Hospitalisation for heart failure and pneumonia

Posted By Agedcrone

"Hospitalisation for heart failure and pneumonia"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I collapsed at home. The ambulance took some time to come. Having been in an ambulance outside A&E for eleven hours on a previous visit, I was pleasantly surprised that it came when it did. The paramedics were very good at their job. 

This time I was transferred to the hospital immediately.

The ward staff were working flat out. They did everything they should do, and they were very pleasant and helpful and informative.

I don’t know how much longer they could continue at the speed they were working.
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Responses

Response from Robyn Jones, Sister, Emergency Department, Royal Cornwall Hospitals NHS Trust 12 months ago
We are preparing to make a change
Robyn Jones
Sister, Emergency Department,
Royal Cornwall Hospitals NHS Trust

I work in the Emergency Department as a Sister. I support a team of nurses and doctors in delivering emergency care. I co-manage performance and conduct with the ED senior team in line with local and national policies. I believe that maintaining contact post attendance with our services users is really beneficial. Gaining your valuable feedback can help us create changes so we can deliver the best service we can.

Submitted on 12/06/2024 at 16:02
Published on Care Opinion at 16:20

picture of Robyn Jones

Thank you for your feedback. I am pleased that you received an ambulance and arrived to ED in good time. Whilst we often experience high demand on our service, our staff do work effortlessly, thank you for recognising this. Currently we have no staff vacancies so our posts for day to night shifts are complete and are safe for staff to patient ratios at this time.

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Response from Megan Nicholls, Patient Engagement Manager, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 12 months ago
Megan Nicholls
Patient Engagement Manager, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 12/06/2024 at 16:14
Published on Care Opinion at 16:14

Dear Agedcrone

Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here.

I am so pleased to see that you were transferred into the hospital immediately after waiting some time for the ambulance to come. It is great to read that when you were admitted to the hospital the staffed were pleasant, helpful and informative.

I'm writing to you from the Patient Experience team, but I will ensure your lovely feedback is shared with the Emergency Department.

Thank you, again, for sharing your feedback with us. I do hope you're recovering well.

Thank you

Megan

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 12 months ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 25/06/2024 at 11:51
Published on Care Opinion at 11:51

Good morning Agedcrone,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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