Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Kind and reassuring

Posted By Catriona5

"Kind and reassuring"

About: Royal Belfast Hospital for Sick children / Northern Ireland Specialist Transport and Retrieval (NISTAR)

(as a parent/guardian),

My 3 week old son was transferred by Vicky one of the NISTAR nurses from the Royal to Altnagelvin Hospital. I was nervous about the transfer but Vicky was very kind and reassuring. I was able to travel in the ambulance and felt so safe & my baby slept the entire journey & was very content! The journey was quick & went smoothly and the driver took care to get us all there safely. I cannot thank the ambulance driver & Vicky enough for looking after me & my son.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David Marshall, Service Manager, Child health and NISTAR, Belfast Health and Social Care Trust 12 months ago
David Marshall
Service Manager, Child health and NISTAR,
Belfast Health and Social Care Trust

Submitted on 04/06/2024 at 13:48
Published on Care Opinion at 13:59

Dear Catriona5,

Thank you for taking the time to leave feedback on the service provided by NISTAR when your son was transferred back to Altnagelvin Hospital. I am delighted that Vicky has been able to help and reassure you through the care provided to your son. We are very proud of all our teams and the excellent work they do each day. I have passed on your kind words to Vicky I hope your son is doing much better now.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k