Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

An excellent job done

Posted By Rooney

"An excellent job done"

About: Acute Stroke Unit / TIA (Trans Ischaemic Attack) Clinic General practices in Tayside

(as the patient),

I had an appointment at TIA clinic today Ninewells Dundee. Had what I thought was a TIA at the weekend. What with the excellent service at my local health centre - Ardblair, Blairgowrie and the thoughtfulness and kindness of the staff in Ninewells TIA I have had a really good experience.  

Yvonne, the nurse at tia clinic was kindness itself, put my mind at rest and made the visit go well. Dr Takroni explained everything to me most carefully ensuring I understood what was wrong with me and putting my mind at ease and reassuring me about the situation I am in.

I know the NHS often get a poor press at the moment but I cannot complain only praise the staff I saw today for an excellent job done.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Victoria Sullivan, Project Manager, Elective Medicine, NHS Tayside 11 months ago
Victoria Sullivan
Project Manager, Elective Medicine,
NHS Tayside

Project manage and facilitate change programmes, transformation and service redesign across Elective Medicine services within NHS Tayside

Submitted on 04/06/2024 at 10:13
Published on Care Opinion at 10:13

picture of Victoria Sullivan

Dear Rooney

Thank you for taking the time to share your feedback about Ardblair Practice in Blairgowrie. Feedback is very valuable to all areas of the NHS, and I'm sure their staff will be delighted to hear that your experience there has been positive. Unfortunately, GP practices are not part of Care Opinion at this time, as each practice is an independent business. So that they can see your feedback, we would recommend that you feedback your experience directly to the practice to allow this to be passed on to the staff. The Practice Manager can give you with details of how to provide this feedback to them, as per their Complaints and Feedback Policy.

Thank you again for your lovely feedback.


With best wishes

Victoria Sullivan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jane Brown, Nurse Manager, Medicine and Cardiovascular, NHS Tayside 11 months ago
Jane Brown
Nurse Manager, Medicine and Cardiovascular,
NHS Tayside

Submitted on 04/06/2024 at 12:10
Published on Care Opinion at 12:10

Dear Rooney

thank you for sharing your lovely feedback with us. I'm pleased to hear your experience has been so positive and will ensure our team in Stroke and the TIA clinic receive your comments.

I hope you're recovery is progressing well and wish you all the best going forward.

Thank you again for taking the time to contact us.

best wishes

Jane Brown

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k