"Awful "

Having used the econsult as we are now told is the only way to make an appointment I have not been given an appropriate response. Have gallstones confirmed last year via private ultra sound, attacks very frequent so request to be referred for removal, instead receive message that I will have a phone call in 3 weeks and to be available to answer call between 8am & 6:30 pm! A call will not be helpful given that I detailed the problem already so this will just hold things up. They just don't care and do not listen to patients. Absolutely terrible practice