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"Ward 223"

About: Royal Stoke University Hospital

I stayed on Ward 223 from 12th to 17th May after having a procedure done in theatre.

I’ve sent a thank you card to the department naming the amazing staff which I hope is received by them this week which has staff names on there as I am not allowed to name them here but safe to say everyone in the team on ward 223 were friendly, helpful, brilliant at their jobs and they put my mind at ease on what was a very scary time for me.

This team are a credit to Royal Stoke University Hospital and a credit to the NHS and I would very much like the team lead and management of the department to read this feedback and also to read the card I have sent which singles out one nurse in particular who was so kind to me and she is an outstanding nurse.

I may well have to return here at some point in the future and I would not be adverse to this and know that if I do return I am in capable hands.

It’s so easy to write complaints but positive feedback can be hard to come by sometimes but this ward is caring and well run.

Thank you all for looking after me so well when I was ill. You are all absolute stars. I can’t thank you enough.

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Responses

Response from Royal Stoke University Hospital 10 months ago
Royal Stoke University Hospital
Submitted on 19/06/2024 at 16:28
Published on nhs.uk at 16:29


Dear Amy,

Thank you so much for taking the time to share your incredible feedback regarding your stay on Ward 223. I will visit the ward and ensure I read your card, and will also share this lovely comment with the Senior Sister and her team for their enjoyment. It really does mean a lot to staff when they know they have been able to provide the standard of care they aspire to and have made a difference to patients.

I do hope you're continuing to recover well following your surgery.

With best wishes

Rebecca Pilling

Head of Patient Experience.

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