"Complete contrast between Accrington & Blackburn "

In the past 2 weeks I've had to visit Accrington Victoria Urgent Care with other people and both times they have been exceptional. Unfortunately on the 2nd visit they directed us to Blackburn as they don't have the medication required.

Blackburn A & E proved to be a horrific experience. It needs a complete overall. Most of the staff we encountered didn't have a clue what they were doing, completely unorganised, unable to prioritise, patients abandoned in corridors with no communication. We witnessed several used syringes on the floor, patients being seen in the waiting room with no privacy, dignity or confidentiality. Patients wandered aimlessly as staff didn't seem to know where anybody should be. 3 staff at once putting bedding on, yet nobody who could actually give much needed medication.

Despite being told that my relative had been prescribed morphine and marked as major he didn't receive any medication during the visit. Even the staff admitted there is a huge issue in patients accessing pain medication.

Out of 6 people who attempted a sling only 1 actually knew how to do it! We are constantly told the staff are overworked but 90% of the staff seemed more interested in playing on their phones, chatted with other staff or wandering around. Confidential conversations and staff bickering went on in front of patients!

My relative would have been better off staying at Accrington Victoria as he received no treatment or care at Blackburn.

Staff with bad attitudes, incompetence, dirt and ignorance are the only things awaiting patients at Blackburn