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Fast and efficient care

Posted By O's mum

"Fast and efficient care"

About: Royal Alexandra Hospital / GP Out of Hours Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c)

(as a parent/guardian),

My wee girl became unwell last week. As a nurse myself (and I’m sure lots of people in healthcare will be the same) I have quite a high threshold for phoning the Doctors. I kept my girl at home and looked after her for as long as I could but she was getting more unwell and eventually we went to OOH at RAH which ended in an admission to RHC. 

I honestly could not be more impressed from beginning to end with the service we received. From the staff at out of hours (Dr Clark & co.) giving my girl immediate attention and not treating me like an “anxious mother”

To the fast and efficient care in A&E, the amazing clerkess in CDU feeding and watering me and my mum when we had nothing all day and finally the staff in 2C - ANP Stewart who done everything to ensure my girl was fit to go home, Mary the HCA overnight who even got a bottle for my girls Dolly! And the two most lovely, caring and hardworking students Siobhan and Claire who I just know are going to make the most AMAZING staff nurses and any ward would be lucky to have them! 

The catering staff always stopped for a chat which was much appreciated when we couldn’t leave the room and the playteam really cheered my girl up bringing her new toys!

Cant thank you all enough xx

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Responses

Response from Raylene McLaggan, Clinical Service Manager, Out of Hours, NHS Greater Glasgow & Clyde 13 months ago
Raylene McLaggan
Clinical Service Manager, Out of Hours,
NHS Greater Glasgow & Clyde

Submitted on 01/06/2024 at 16:54
Published on Care Opinion at 16:54

Dear O's mum,

Thank you for taking the time to share your daughter’s experience with Out of Hours (OOH) on Care Opinion.

I am delighted to see your feedback about our service.

I hope your daughter is feeling better. I would be keen to learn from your daughter’s experience of OOHs and how this went and if there are any matters you would like to discuss.

We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff at RAH involved in your daughters care at OOHs. If you wish to provide any further detail, then please don't hesitate to get in touch with myself at Raylene.McLaggan@ggc.scot.nhs.uk

Take care and best wishes to both of you.

Raylene McLaggan

Clinical Service Manager, OOH

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Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 13 months ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 03/06/2024 at 10:00
Published on Care Opinion at 10:00

picture of Coral McGowan

Good Morning

Firstly, I'm so sorry that your wee girl was poorly and am thankful that it sounds like she's now on the mend.

On behalf of RHC and the various services and team members you've mentioned, thank you so very much for such lovely warm and heartfelt feedback regarding the care provided to "O" to you and to your Mum. It was an absolute delight to read.

We are enormously proud of our team and are so grateful to them for looking after you, and all our other children and families with such compassion, dedication and age-appropriate consideration.

I can share that our Director and Senior Managers have reached out to those colleagues you have mentioned to both pass on your comments and to provide their own thanks and praise alongside yours. A really lovely start to the week for our team.

Hope your wee one is now doing so much better and will soon be back to her usual self.

Sending warmest best wishes on behalf of our team

Coral

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