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"We call her our Respiratory Queen"

About: Specialist Therapy Services / Mid Notts Cardio-Respiratory Services

(as a carer),

Hiedi has been involved in my husbands care on and off over the years. We looked forward to her visits and my Husband learnt about his lung condition. Over the years his condition deteriorated and Hiedi addressed this directly with my Husband and myself in such a compassionate way with love and empathy.

Unfortunately my lovely husband has passed away but the care he received from Hiedi was above and beyond anything we ever thought he would receive.

Hiedi is thought of as very much loved member of our family and will continue to be.

Since my husband has passed away Hiedi has visited me to check I am managing and taking care of myself.

I do not know what we would have done without her, and I know my husband would not have been so comfortable had it not been for Hiedi’s care and compassion.

We call her our “Respiratory Queen”.

Thank you Hiedi, you are a credit and should be proud of what you do and the care you give to your patients and their families. Xxx

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Responses

Response from Dawn Cronin, General Manager, Specialist Nursing, Proactive and Planned Care, Community Health Services about a year and a half ago
Dawn Cronin
General Manager, Specialist Nursing, Proactive and Planned Care,
Community Health Services
Submitted on 31/05/2024 at 12:32
Published on Care Opinion at 12:32


Dear Tigerqy67

I have read your feedback regarding the care that Heidi provided for your husband and I am deeply moved and grateful to you for sharing the experience you have had with us given your recent bereavement.

Hiedi's care and compassion has clearly impacted on you and your families experience and I know she will be very touched that you have taken the time to communicate this. I will ensure that she receives it with our thanks for her excellence, care, compassion and her support of you at this time.

Please accept our sympathy and condolences to you and your family.

Kind Regards

Dawn Cronin

General Manager

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