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how to make blood tests complicated

Story from nhs.uk

"how to make blood tests complicated"

About: Harvey Group Practice

got a txt telling me to go for annual blood test...but test ppwk does not hve all the tests I usually have.

on 23 /5 call.into reception ..receptonist says she will deal with it (gave her copy of last yrs correct test form )..& to call back. She will print out as my printer not working

on 29 /5 callback..noone knows anything about is. Yet again leave it with another receptionist to deal with. Me to call back.

Also try to fix appt with nurse for due injection..no they can't do that cos of annual leave etc. Me to try to sort out when I go there again.

Have never met gp I am supposed to be in care of.

Have been with this surgery for 47years and its been downhill all the way - tragic. Really dread having have anything to do with them. Not good as you approach 80.

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Responses

Response from Harvey Group Practice 13 months ago
Harvey Group Practice

Submitted on 30/05/2024 at 07:39
Published on nhs.uk at 07:39

Dear Patient

Thank you for bringing this to our attention. We apologise for the inconvenience you have experienced. Please do contact the surgery so that I can investigate further to ensure I can provide feedback to the reception team.

We understand your frustration regarding the missing tests on your annual blood test paperwork and the difficulty you’ve had with the reception team. It is concerning to hear about the repeated issues you've encountered, including the challenge of scheduling an appointment with the nurse for your injection.

Given your long-standing relationship with our surgery, it is disappointing to hear that your experience has not been satisfactory. We are committed to resolving these issues promptly to ensure you receive the care you deserve.

Please reach out to us directly so we can address these matters more effectively and ensure all your healthcare needs are met.

Kind regards,

Rochelle Larter

Practice Business Manager

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