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"Suspected stroke and several trips to hospital"

About: North Devon District Hospital / Accident and emergency North Devon District Hospital / Neurology North Devon District Hospital / Ophthalmology Northam Surgery South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

All the nurses and ambulance crew have been fantastic and explained everything. I give them 10 out of 10 for every department. I first got brought in by ambulance with double vision and a suspected stroke. I came to the emergency department, who sent me through to the eye department and went through to have some examinations they said my eyes were fine and sent me back through in case it was a stroke. 

I had a CT scan and then was sent home after that I went numb down my left side and got brought back in by ambulance to the hospital and stayed for three days and had another CT scan and MRI scan an apparently was the muscle and nerve in my eye. I've been back and forth to the eye department and all the staff have been so good. I've seen the neurologist is very happy with me now after my weeks of care I'm allowed to drive again, he's even let me see the images and the damage but they still don't know what caused its unfortunately. I feel great I feel normal and strong again and I'm going to be starting driving very soon. 

The neurologist has been overseeing my care with all the other specialists and department's and we had a really good laugh all the care has been great. While being under the hospital and the different department's all the care has been very cohesive within the hospital and everybody knows about my care I don't have to repeat myself, the only thing that I've not been 100% with is the care I've had from my GP practice. 

They received a letter from my aftercare when I was discharged from hospital and I just got a phone call saying what is it you need and I thought well you're the doctors you tell me.

I got to hold I've got high cholesterol and I don't do very good on statins so they put me on another medication which I took for three days and I was in agony so I stopped taking the medication on the 4th day. They said that's OK we'll see you in a month's time and I thought what's the use of that when am I going to have my other tests to see if my cholesterol is gone down I try to do everything myself and have a good diet but I'm not having tests done for now another month. 

I also have COPD and I can't blame the nurses at the GP practise they've been excellent they get a message through from the doctors to say I need bloods but the doctors haven't instructed them what bloods they need to take, I think the communication at the doctor's practise could be better. 

But I wanted to really say thank you and praise all the staff at North Devon District Hospital and the ambulance service they've been absolutely amazing thank you so much.

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Responses

Response from Lisa Baxter, Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 13 months ago
Lisa Baxter
Ophthalmology secretary (Northern Services), Ophthalmology Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 03/06/2024 at 11:01
Published on Care Opinion at 11:01


Dear riha4141,

Thank you from the eye department for your lovely feedback. We are pleased that you have had good follow up and communication throughout your frequent trips to the hospital. We are sure that the other departments you have kindly mentioned, will also be very pleased to hear about your experience.

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Response from Deanne Hill, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 13 months ago
Deanne Hill
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust
Submitted on 25/06/2024 at 11:54
Published on Care Opinion at 11:54


Good morning riha4141,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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Update posted by riha4141 (the patient)

I'd like to thank the crews who attended me on the 7th and 28th of February - so kind and reassuring and professional good news all good now at the end of June. Also all doctors, nurses, specialists, a&e, eye specialist's and neurologist. Think we're so lucky to have these people to help us here in North Devon. Thank you all.

Response from Dan Smith, Service Manager (Northern Services), Stroke & Healthcare for older People (HFOP), Royal Devon University Healthcare NHS Foundation Trust 13 months ago
Dan Smith
Service Manager (Northern Services), Stroke & Healthcare for older People (HFOP),
Royal Devon University Healthcare NHS Foundation Trust

Service Manager for Neurology, Neurophysiology, Stroke, Healthcare for Older People, Diabetes, Endocrine and Weight Management.

Submitted on 25/06/2024 at 14:37
Published on Care Opinion at 14:39


Dear riha4141,

Thank you for your feedback regarding your care with the Neurologist. It is great to hear you had a good experience with our team and I will be sure to pass this feedback onto the consultant team who will be very pleased to hear your feedback.

Best wishes.

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