"System down the drain"

My partner undergone extensive surgery,having handsize tumour removed from his nasal cavity in Colchester hospital.Having lost almost litre of blood,he hadbeen transferred to Ipswich hospital the very next day.Despite bed was waiting for him in Sproughton ward,he was made waiting in A&E for hour and half to see triage nurse. Why?! No chairs to sit on,risk of catching infection and still 6 people in front of us.One kind nurse made the call as she saw how exhausted my partner was and we were on the ward within 10 mins. The system is all wrong. Why my partner had to go through A&E,when he had his diagnosis and op already and bed secured and all paperwork in order? Once on ward the care was lovely, from his amazing surgeons to attentive nurses, just "following the procedure" of admission from one hospital to another was a massive let down.