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"Mixed responses"

About: Chorley & South Ribble Hospital

Laser Ablation.

Excellent receptionist, cafe staff, theatre man who let me grab his hand throughout the procedure and to converse with me to take my mind off the pain. The surgeon did his job well.

Could have done with understanding if I could have had more local anaesthetic, about the pain after the operation and the awful lumps and terrible bruising - aubergine and dark gold.

Poor, no pain relief to leave with - I was in agony so took the only meds we had in 25 miles away - Ibuprofen. Phoned the next day and was told by someone who sounded alarmed, that I shouldn’t have taken that med as it contained blood thinner and I was already injecting myself with a thinner. I was afraid.

The anti embolism stockings were completely the wrong length but apparently the standard size. My legs are 33 ins. The stocking rolls down all the time and caused restriction at the back of my knee. It was most distressing. The NHS should not issue unfit for purpose goods.

I still have a red mark of about 6 ins long on my thigh front where something sharp was run down my leg, after which something less sharp was run down the same line.

Too many pieces of paper information were given to me along with too hurried instructions. I was very confused and distressed. Thank goodness for the 111 service at Morecambe Hospital and Lancaster Royal Infirmary, who gave me meds for a blood clot, which I knew I could get. Chorley Hospital did ensure that I was given the med for injecting myself.

I am grateful to the surgeon and I think I should have asked more questions to begin with but I did do quite a lot of research about the operation but obviously not enough.

I wonder what happens to my words? Few reviews receive a written response from relevant staff.

I would like to receive a response, please. Thank you for listening.

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust 13 months ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 07/06/2024 at 12:02
Published on Care Opinion at 12:02


Good morning and thank you for taking the time to provide your feedback.

I am sorry to note of your poor experience recently and can give assurance this is not the standard we would expect.

We would be more than happy to look into this matter further if you would like to contact us on PALS@lthtr.nhs.uk

Kind Regards

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