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"Totally awesome"

About: Northampton General Hospital (Acute) / Gynaecology

(as the patient),

I was booked in for a small gynaecology surgery.  I was very nervous about the whole thing. I was completely blown away by how wonderful all the staff were. 

I had so many health care professionals introduce themselves to me,   and talk to me about the procedure.   From doctors to the anaesthetist.  They were all wonderful.  Everyone was so kind,  the nurses couldn't do enough for you and were so lovely.  Fade introduced herself and helped me with stockings and went to find me reading material,  checking blood pressure regularly,  she was an absolute star!    I was so impressed by everyone that I met.  They kept everyone calm and comfortable in what can be a very anxious situation.   

I could not have had better treatment or care,  it was absolutely five stars.   I have a phobia about using toilets that are not in my home,  I was dreading having to use the bathroom,  but I need not have worried because they were absolutely immaculate!   

Thankyou for the wonderful and caring experience I had at Northampton General Hospital,  Spencer Ward.  

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Responses

Response from Sara Francis, Deputy Head of Patient Experience & Engagement, Northampton General Hospital NHS Trust 13 months ago
Sara Francis
Deputy Head of Patient Experience & Engagement,
Northampton General Hospital NHS Trust
Submitted on 29/05/2024 at 13:02
Published on Care Opinion at 13:02


picture of Sara Francis

Good afternoon,

Thank you very much for taking the time to leave a review on your experience (and what a wonderful review it is too). Your input is most valued to us.

We are so pleased that you had a positive (or as you say 'totally awesome') experience on Spencer Ward and were pleased with your treatment and care from the staff looking after you. It is also good to read that the toilet facilities were clean and presentable too.

Your positive comments will be passed on to all the staff involved in your treatment and care, and I am sure they will be absolutely thrilled to receive your feedback and give them a huge boost in morale.

With warm regards

Sara Francis

Patient Experience Team

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