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"A joyful experience"

About: Raigmore Hospital / Sexual and Reproductive Health service

(as a service user),

I think it is really important to tell people about my experience at the Sexual Health Clinic. I know you don’t usually associate a visit to Sexual Health as a joyful experience, but it truly was.

I was confronted with two nurses that were just… delightful. They had me laughing all the way through, easing my mind and making me feel comfortable.

In the past, at other hospitals, I have had some very judgemental experiences. I think that as a gay person, there can be so many preconceptions about our lifestyle (not my expression). I have to say, I just felt completely accepted and not judged by these two fabulous women.

These incredible people do such a fantastic job in such difficult circumstances. I felt very lucky to be in the hands of people that I felt very trustful of. I think it is so hard to trust strangers, but the nurses filled me with a lot of confidence. They explained everything clearly and calmly, re-explaining if I required it.

A few days later I received a call from a different nurse, who was just exceptional. Kind, caring, understanding and just a joy to speak to. I feel so lucky to live in a country that has the NHS and at a time when it is under an immense amount of pressure it is still able to offer me exactly what I need and in the kindest of ways.

Give them a pay rise! And I hope that a big boss at Raigmore hospital and in NHS Scotland get to see what a sensational job the Sexual Health clinic does. Well done guys - I am eternally grateful for everything.

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Responses

Response from Kimberley MacInnes, Lead Nurse/Service Manager, Highland Sexual Health, NHS Highland 13 months ago
Kimberley MacInnes
Lead Nurse/Service Manager, Highland Sexual Health,
NHS Highland

I manage the sexual health service in North Highland, I am also the Lead Nurse for the service.

Submitted on 28/05/2024 at 10:14
Published on Care Opinion at 10:14


picture of Kimberley MacInnes

Dear bracewj87,

I would like to thank you for the time taken to write about your positive experience whilst attending our service.

This post has really lifted the whole department and we are all delighted that you appreciated the care provided during your appointment, everyone within the team strives to provide the best care and I am pleased that your experience reflected this.

I have shared this with our team.

Many thanks

Kimberley MacInnes

Service Manager/Lead Nurse

Highland Sexual Health.

NHS Highland.

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