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"Brilliant from start to finish"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

Brilliant from start to finish is how I would describe my recent experience with the RCDS team at Victoria Hospital.  From the referral by my GP the speed of action was incredible.  Appointment for scans were put in place, results came back quick and above all staff were kind and caring throughout the whole process. I can't thank everyone enough for the speed it all happened and with such a friendly manner,  Only downside was car parking at Victoria Hospital.  I realise that the clinical staff can't do anything about that.  

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 13 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife
Submitted on 28/05/2024 at 12:26
Published on Care Opinion at 12:26


Dear rcdsal68

My name is Murdina MacDonald, I am the lead Nurse for RCDS. thank you for taking the time to share your wonderful experience of care with our team. I’m thrilled to hear that your referral process and appointments were handled swiftly as these are integral to our standard practice. I'm heartened to know the team demonstrated kindness and care throughout your entire journey. I’ll be sure to pass along your kind words to the team—they’ll be delighted to hear about the positive impact they’ve had on your experience.


I understand your frustration about the car parking situation at Victoria Hospital. I have communicated your frustrations to our colleagues who oversee car parking management.

Wishing you well

Warm Regards

Murdina

My name is Murdina Macdonald, I am the lead nurse for RCDS. k

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