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Everything was so efficient

Posted By rcdsal67

"Everything was so efficient"

About: Fife Community Services / Rapid Cancer Diagnostic Service (RCDS)

(as a staff member posting for a patient/service user),

Thanks to all the staff who looked after me during my visits to both Victoria Hospital Kirkcaldy and Queen Margaret Hospital in Dunfermline. I had experienced various symptoms which my GP thought might be cancer related so I was given a referral to the RCDS unit.  Both Ashley and Georgia from the unit were great, nothing was too much bother and they kept me well informed.  I had a number of scans and tests, and each time I was in and out of the hospital with no waiting this is a great credit to the staff.  Everything was so efficient that I must give the service 10/10. 

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Responses

Response from Murdina MacDonald, Lead Cancer Nurse, Cancer Services, NHS Fife 13 months ago
Murdina MacDonald
Lead Cancer Nurse, Cancer Services,
NHS Fife

Submitted on 27/05/2024 at 09:29
Published on Care Opinion at 09:29

Dear rcdsal67

My name is Murdina Macdonald, I am the Lead Cancer Nurse and Lead Nurse fir RCDS. Thank you for your kind words and for taking the time to share your experience with us. I am delighted to hear that you had a positive experience at both Victoria Hospital Kirkcaldy and Queen Margaret Hospital in Dunfermline. We appreciate your gratitude towards the staff who cared for you during your visits. It is always wonderful to hear that our team’s efforts have made a difference to your experience. We understand how concerning it can be to experience symptoms that might be cancer-related. We are glad that the referral process to the RCDS unit was smooth and that you felt supported throughout. Thank you for highlighting the excellent care provided by Ashley and Georgia. It is heartening to know that they kept you well-informed and that nothing was too much trouble for them. We will make sure to pass on your compliments to them. Your feedback about the efficiency of the scans and tests, and the lack of waiting time, is greatly appreciated. Our team strives to provide timely and efficient care, and it is gratifying to know that we met your expectations. We are honoured to receive a 10/10 rating from you. This is a testament to the hard work and dedication of our staff, and it motivates us to continue providing high-quality care.

Wishing you well in the future.

Warm Regard

Murdina

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