Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Kind and very patient

Posted By Caroline637

"Kind and very patient"

About: East Kilbride Locality Support Service / Treatment Room (East Kilbride)

(as a service user),

Went for blood tests at the Hunter Health Centre.

I registered at the main desk and was seen within just a few minutes.

Liz introduced herself and put me right at ease.

I explained that I didn’t have great veins, but she was kind and very patient.

Usually bloods can be a bit traumatic for me, but in Liz’s care, I felt absolutely nothing!

What a star she is… thank you, Liz ⭐️⭐️⭐️⭐️⭐️

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ann Hughes, Team Leader, ICST & Treatment Room, South Lanarkshire University Health and Social Care Partnership 11 months ago
Ann Hughes
Team Leader, ICST & Treatment Room,
South Lanarkshire University Health and Social Care Partnership

Submitted on 28/05/2024 at 12:33
Published on Care Opinion at 12:33

Dear Caroline 637

Thank you so much for leaving such positive feedback regarding your visit to our treatment room at Hunter HC, to have your bloods taken. I am sorry that this experience can usually be quite traumatic for you, but I am pleased to hear that Liz's caring approach and skill has made this a pain free experience for you.

I will pass your kind comments onto Liz, who I know will appreciate your review.

Take Care

Ann

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k