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Urology Cancer treatment

Posted By Devo

"Urology Cancer treatment"

About: Nottingham University Hospitals NHS Trust - City Campus / Urology

(as the patient),

Appt at City Urology cancelled new appt letter stated it is very important that I read the instructions below as they relate to my appointment.

Pre op and flexible Cystoscopy .

My appointment was to discuss the results of the upcoming CT scan and any change to the tumour on my remaining kidney advised by the nurse I saw after my last appt .

I have no forthcoming procedure ,the last appt it was stated ,no treatment would begin until a CT scan had been done.

NUH website states regarding a pre-op that the assessment will take place after I and my consultant have decided that an operation or procedure is necessary.

I have undergone surgery already and have not agreed to any further invasive procedures or surgery.

I am very confused ,I haven't been informed of any change or why a Cystoscopy is necessary, let alone what it is, entails ,or any risks or benefit of it.

I have no intention in that case of attending my appointment, completely in the dark as to what is happening.

The previous appt letter for May,made no mention of anything other than seeing a cancer nurse.

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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 3 weeks ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 24/05/2024 at 16:51
Published on Care Opinion at 16:51

Dear patient

Thank you for your feedback, we understand that this could be a frustrating situation to be in and we want to ensure you get all the information that you need, however we would need more personal information to be able to assist you with this concern please can you contact us via the pals email address pals@nuh.nhs.uk confidentially so that we can get in touch with you directly.

I will of course pass this information on to the department in the meantime for information whilst we await contact from you.

Best wishes

Kelly - Patient experience officer

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Update posted by Devo (the patient)

I forwarded this to PALS last Monday, posted this as I had not heard back from PALS, so already aware.

Urology called to say that the wrong template was used in the letter.

How often does this happen?,I'm sure I am not the first,and will not be the last.

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals 2 weeks ago
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 28/05/2024 at 12:01
Published on Care Opinion at 12:01

Dear Patient,

Thank you for your response, it is great to hear that the department has been in touch.

We raised this as anonymous feedback initially, however for a more personalised response it has to go through the PALS service in order for the department to look into the problem and contact you directly.

If you require further assistance, please do not hesitate to get in touch.

Kind regards,

Kelly - Patient experience officer.

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