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"Care and compassion"

About: Adult Health Services / Sexual Health

(as the patient),

Recently I attended Airdrie health centre for a coil change via the sexual health team. I was seen by Elaine and Victoria who were phenomenal.

I struggle with any pelvic procedures and find them upsetting. Despite my overreacting both Victoria and Elaine were calm and comforting and made me feel cared for and treated me with the up most compassion, not once did I feel a bother.

I'm very happy with the service they provided and every good interaction like this makes any examination considerably easier for me in the future. 

Thank you so much, you have no idea the difference you have made. 

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Responses

Response from Karen Stewart, Team Leader, North Lanarkshire Health & Social Care Partnership 13 months ago
Karen Stewart
Team Leader,
North Lanarkshire Health & Social Care Partnership
Submitted on 03/06/2024 at 17:23
Published on Care Opinion on 04/06/2024 at 08:04


Thank you for taking the time to post such lovely comments about the care and compassion provided by Elaine and Victoria.

I am very pleased you had a positive experience and will help you in the future.

Both Elaine and Victoria are very caring and professional and treat all their patients with respect and dignity, I am honoured to have them in our team

I will pass on your lovely comments to them both

Thanks again

Karen

Sexual health team lead

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