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Professional and friendly department

Posted By mayjx33

"Professional and friendly department"

About: Musgrove Park Hospital / Cardiology

(as the patient),

I've been in cardiology outpatients twice in the last month. The first time was for a consultant appointment where I saw Dr Rees who was a really nice and kind man, explaining things so I'd understand them. Before seeing him though I was greeted by friendly reception staff and a HCA who was nice when taking my observations. I then saw Liam for an ECG who was polite and explained what he was doing. Dr Rees referred me for further monitoring of my heart rate so I returned for a cardiac monitor. Again the staff were nice on the desk and I saw Liam again. He was thorough in telling me everything I needed to know. Really professional and friendly department. Thanks.

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Responses

Response from Mel Smith, Deputy Associate Director of Patient Care, Somerset Foundation Trust 11 months ago
Mel Smith
Deputy Associate Director of Patient Care,
Somerset Foundation Trust

Submitted on 31/05/2024 at 11:32
Published on Care Opinion at 11:34

Dear greatful customer

On behalf of all the teams and colleagues you mention in your story, I wanted to say a huge thank you for taking the time to share your experience with us. To hear your lovely feedback and the words you have used to describe your care and treatment make all the difference to us and we are grateful to you for letting us know.

I have shared your story with all the teams you have mentioned who say thank you and wish you all the best.

Kind regards,

Melanie Smith

Deputy Associate Director of Patient Care

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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