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Treated like a king throughout my stay on the ward

Posted By Jordan K M

"Treated like a king throughout my stay on the ward"

About: Altnagelvin Area Hospital / Day Case unit

(as the patient),

Exemplary medical, Auxiliary, and cooking staff care! I was treated like a king throughout my stay on the ward, and therefore, I was able to recover from the procedure comfortably and fully.


Finding your way

Finding your way


Privacy

Privacy

Staff attitude

Staff attitude


Staff skills

Staff skills


Team work

Team work


Daily living support

Daily living support


Seeing the whole me

Seeing the whole me


Treatment

Treatment


Medication

Medication


Pain relief

Pain relief


Calling for help

Calling for help


Being listened to

Being listened to


Explanations

Explanations


Involved in decisions

Involved in decisions


Nurses

Nurses


Care staff

Care staff


Doctor

Doctor


Other staff

Other staff


Environment

Environment


Cleanliness

Cleanliness


Toilet

Toilet


Bathroom

Bathroom


Food

Food


Room

Room


Lighting

Lighting


Heating

Heating


Keeping in touch

Keeping in touch


Visitors

Visitors


Access to outdoors

Access to outdoors


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Responses

Response from Joanne Daly, Support Service Manager Altnagelvin Hospital, Performance and Service Improvement, Western Health & Social Care Trust 11 months ago
Joanne Daly
Support Service Manager Altnagelvin Hospital, Performance and Service Improvement,
Western Health & Social Care Trust

Submitted on 24/05/2024 at 16:27
Published on Care Opinion at 16:27

Dear Jordan K M

My name is Joanne and I am Support Services Manager who has responsibility for the Catering Services at Altnagelvin. Hope you are recovering well and I would like to thank you for taking the time to leave your feedback. I was happy to hear your very positive experience. I will share this with the Catering staff in DCU as it is so nice for them to hear the positive impact that they have had on a patient journey.

Sincerely Joanne Daly

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Response from Naomi Wilson, Recovery Sister, Day Case Unit Altnagelvin Hospital, WHSCT 11 months ago
Naomi Wilson
Recovery Sister, Day Case Unit Altnagelvin Hospital,
WHSCT

I am the Recovery Sister in the Day Case unit, Altnagelvin

Submitted on 29/05/2024 at 10:48
Published on Care Opinion at 10:48

Hello Jordan K M

Thank you for taking the time to post your feedback, it is great to hear that you had such a positive experience. I have passed your feedback onto the staff involved who are delighted to hear that and we hope that you recover well.

Thank you

Naomi Wilson

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