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Care Opinion

Dedicated Nurses

Posted By Trilby86

"Dedicated Nurses"

About: Queen Margaret Hospital / Assessment and Rehab Centre

(as a relative),

My elderly mother was transferred to Ward 5 at Queen Margaret, Dunfermline recently from the Victoria Hospital, Kirkcaldy and we found the difference in care remarkable.

At the Vic she was passed from pillar to post with seemingly no real efforts being made to work on her mobility. But being at QMH for 5 days or so  we found the staff to be friendly, attentive, always on hand to answer questions and take on board any concerns.

They were very visible and would often base themselves in the rooms so there was never a need to go 'hunting' for a nurse and they showed a real care and concern for both the patient and their families.

A throwback to the NHS of old! Special mention and thanks to Fiona and Stacey.

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Responses

Response from Lynnette Marshall, Head of Nursing, Community Care Services - Inpatients, NHS Fife 5 days ago
Lynnette Marshall
Head of Nursing, Community Care Services - Inpatients,
NHS Fife

Submitted on 12/06/2024 at 16:30
Published on Care Opinion at 16:30

picture of Lynnette Marshall

Dear Trilby86,

I am sorry to hear of your mother's admission to hospital, I imagine this has been a challenging time for you and your family.

I am delighted to hear of the positive experience you had in Ward 5, QMH, I will ensure this is shared with the team, I will also ensure Fiona and Stacey are aware of their special mention!

I note your comments regarding the Victoria Hospital and I would be happy to share this with my acute colleagues if you wish to share more details- my email address is lynnette.marshall2@nhs.scot.

Please accept my apologies for the time taken to provide a response, this was due to leave.

Thank you for taking the time to provide such valuable feedback for our teams.

Take care,

Lynnette

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Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 5 days ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife

Submitted on 12/06/2024 at 17:09
Published on Care Opinion at 17:09

picture of Theresa Rodigan

Posted on behalf of Kim Macpherson, Lead Nurse

Dear Trilby86

Thank you very much for taking the time to post this on Care opinion. The team in ward 5 will be delighted to read your feedback, they work hard to be visible and available to provide help and support to their patients and relatives and it is lovely to read your comments. I will ensure that Fiona and Stacey are aware of their special mention, they will really appreciate your positive feedback.

I hope all is going well with you and your family

Kind regards

Kim Macpherson

Lead Nurse

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