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can not get an appointment

Story from nhs.uk

"can not get an appointment"

About: The Shirley Health Partnership

Although the drs and staff are polite and kind it is proving impossible to get a routine appointment. Econsults open at 6.30am am and are gone by 6.35am.

Told today to ring next Tuesday at 10.30 when they will release next lot of routine appointments (Ive done this before and been 3rd in the queue to be told none left - so only 2 available for that release).

Even if lucky enough to get through next Tuesday and secure a routine appt it will still be another 3 weeks to wait until we actually see the GP - this is totally unacceptable, all we want is to be told if we qualify for a NHS referal for a cancer diagnosis test or not.

Routine appointment waits of over 4 weeks will surely lead to an increase in urgent appointments needed and chances to heal/refer patients in good time being missed.

I notice the practice are open to new patients - why?? They can not service the current registartion which is totally unacceptable.

Do not register here for the good of your own health.

Made to jump through hoops with no positive outcome - they are moving premises soon but with no more drs or nurses being available - no improvements will happen.

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Responses

Response from The Shirley Health Partnership 2 weeks ago
The Shirley Health Partnership

Submitted on 28/05/2024 at 16:19
Published on nhs.uk at 16:19

Dear Anonymous patient,

Thank you for reaching out and sharing your feedback regarding our services. We appreciate your comments, and we apologise for any inconvenience you’ve experienced in accessing our care. Your concerns are duly noted, and we take them seriously.

Here are some key points in response to your feedback:

Appointment Options:

Our reception team is committed to assisting patients in finding the most appropriate service to meet their needs. Sometimes, this may involve a longer wait for non-urgent appointments.

We offer a range of appointment options, including urgent same-day appointments and appointments for longer-term health conditions that require ongoing support and management. These appointments can be face-to-face, over the phone, or online.

eConsult Platform:

Our eConsult platform for online consultations and administrative queries operates based on the daily availability of our doctors.

While we understand that the non-availability of online consultations can be frustrating, we prioritise managing online demand in a safe and responsible manner.

Appointment Availability Management:

We carefully manage appointment availability to ensure that patients can access care when needed. This approach helps minimise appointment wastage and maximises attendance with healthcare or community professionals.

Our goal is to balance timely access with efficient utilisation of resources.

New Purpose-Built Health Centre:

We are excited to share that we will soon be moving into a new purpose-built health centre. This significant investment aims to enhance the patient experience and improve access to our services for the local community.

Your feedback is invaluable as we continuously strive to improve our service delivery. We appreciate your patience and understanding in this matter. If you have any further concerns or specific suggestions, please feel free to share them with us.

Shirley Health Partnership

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