Most horrible service as most of the NHS services. Both clinicians and customer service are a waist of time not well trained you need to call them several times and will never be able to solve a problem for you.
Important emails go all to junk so you end up missing appointments and no one tells you that.
Unimportant emails are received normally. Most unprofessional and lazy physiotherapists I have ever seen in my life. Basically this service is a waste of tax payers money.
After missing my appointment today and calling them 5 times to ask for a call back this was not addressed despite this was their fault and I was only offered to keep the new rescheduled appoint, which is in more than a week time away from now.
I had an accident and I wanted an in person appointment, which you can forget about because the earliest is on 24th of June. So a Waiting list of over a month which for the physiotherapist who booked it Was very early compared to other clinics in the UK. Basically, this service is a joke.
"Awful service and practice"
About: Connect Physical Health Connect Physical Health Newcastle Upon Tyne NE12 8EU https://www.connecthealth.co.uk/
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