"Horrible experience in A&E and Acute medical unit"

My 92 year old mother was admitted to the Acute ward on Saturday 18 May 2024. Her lower leg was very red and swollen, she was diagnosed quickly with an infection (cellulitus), all good. Then she was given intravenous antibiotics and lots of blood tests given. My dad wanted her to come home but they insisted she be admitted. I reluctantly left her to take my dad home as his stoma bag needed changing. They said it was no problem as she would be there for hours anyway. When I get back an hour later she was in the acute medical ward. All her clothes were stuffed in a bag and she was dressed in a gown (how did this happen with no chaperone)? She has fairly severe dementia. Once again I reluctantly left her, I phoned a couple of hours later and the doctor said they had given her a brain scan (why? this had not been mentioned earlier and no permission was given for this. When I asked if they had sedated her they said not (how did they achieve this as she was pretty fidgity and distressed). I then asked if they had put a catheter in, silence, the doctor quickly ran off to cancel it. She was only supposed to be in for 1 night and she is quickly being made helpless. This was becoming terrifying. The next day they said she needed another whole day there so I reluctantly agreed but phoned at 10pm on Sunday night and the doctor agreed she could go home the next day. He said anytime from 7am. I am a long drive away and got there at 9am. I was met with hostility and suspicion the Sister objected and there seemed endless obstacles to discharging her. A stream of people came to interview mum, therapists about her walking, social services (?), a doctor who agreed she could go. We just had to wait for the paperwork, then someone confessed this could take until 5pm. I said I would take mum home and return for the paperwork. The ward was awful, no natural sunlight (confusing for normal patients let alone dementia), screaming patients. Someone constantly mopping the floor (wet floors with 92 year olds being made to prove they could walk). The whole ward was packed with varying assistants doing ridiculous jobs. There was absolutely no common sense and a dangerous blurring of consent. My mum seemed fair game and appeared to have no rights whatsoever. I would be very reluctant to let her enter this place again. An urgent review of these practices and consent needs to happen. Putting catheters in without asking is a serious breach of trust with relatives. I am still in shock about the horrific experience.