"It seems there's little desire to help or listen to our worries"

My relative was taken into the Victoria Hospital with confusion. Being in her 80s, she felt fobbed off by the NHS. She has already lost a daughter, son-in-law and a husband. She became unwell all of a sudden, confusion and what seemed to be a kidney infection. After some time in hospital she was sent away as well enough to cope at home. 

A few months later, she was back in with the same symptoms. Same attitude from the staff. Then released again when sorted. 

After the third time. The question was asked by us about getting some help at home or a care package. She was sent home again with no help, they had however lost her bag with all her belongings. 

They lost her dressing gown, mobile phone, charger, clothes and some sentiment gifts one of which was engraved by her late husband. There was continuous attempts to speak to the hospital but they just blamed each other and did not seem interested. Finally we were going to be speaking to a senior member of staff, well attempting to. They answered the  phone and said they were too busy and asked us to speak to a receptionist- who never answered. This has been going on since November 2023, the missing items. It seems there's little desire to help us or even listen to our worries. 

The most recent time my relative was admitted to hospital, for the same symptoms, they advised us a DNR had been put in place by the doctor. If you remember two times ago, and the time before we had been asking for some home help to prevent this happening again and were told by the doctors she did not qualify. Why would we now trust these doctors with a DNR. We were fundamentally against it, while they tried to convince us that her life may not be worth the doctors attempts. Lovely.

They said she probably would not survive the night.

We had been here four times before. We knew she would, once the antibiotics kicked in. Was very much, she is old now.

The next day, she was much better. Thankfully, at that point they agreed to remove the DNR. 

My relative is home now. 

Before going home, we were reassured of a care package. My husband called them to find out how she was one day as we were told she would be there for a further month. They didn't know where she was. They lost her. Finally it became apparent to them she had been moved to another hospital. They had not bothered telling anyone. 

Now she was at the Queen Margaret in Dunfermline. They also nearly released her without a package. 

At home now she has something in place but they have advised her that it should be her family. Interesting.

She still has not had any of her missing items returned or any efforts made to find them.

A letter from the service, noting the loss (some six months later) asking what the items were and their value. The items have already been given via email. Their value, some of the things are invaluable. Her journey, it has made her feel worthless. 

She did not deserve any of this. The correspondence time between emails is a joke.

There seems to be no care left, no desire to help, and it is leaving vulnerable people feeling like a burden. The people involved should hang their heads in shame.