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The care and attention was first class

Posted By Sarah372

"The care and attention was first class"

About: Craigavon Area Hospital / 3 South Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

My husband who has Parkinson's was taken into Craigavon Area Hospital during the night with a bleed from the back passage. We received excellent care from the ambulance crew and I was allowed to travel in the ambulance with him. We were well looked after while we waited an hour and a half to be admitted. My husband got a bed and received excellent care while waiting to be seen  by a doctor. The department was extremely busy but we were not neglected. When he was moved to a Ward in the morning the care and attention was first class. He spent five days in the hospital and the care he received was first class. Everyone involved in his care were so good and were so pleasant and kind to us all despite being extremely busy. First class treatment.

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Responses

Response from Ashlene Kelly, Ward Manager 3 South CAH, Surgery and Clinical Services Directorate, Southern Health and Social Care Trust 13 months ago
Ashlene Kelly
Ward Manager 3 South CAH, Surgery and Clinical Services Directorate,
Southern Health and Social Care Trust

Submitted on 23/05/2024 at 15:51
Published on Care Opinion at 15:51

Hi

My name is Ashlene Kelly, ward manager 3 south.

Thank you so much for taking the time to write a nice review about your time in 3 South.

I will pass the positive feed back on to the staff, it will really improve their confidence and staff morale.

Wishing your husband a quick recovery

Many Thanks

Ashlene Kelly

3 South

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 13 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 24/05/2024 at 11:08
Published on Care Opinion at 11:08

picture of Maggie Hamilton

Good morning Sarah372,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn how excellent the care was that your husband received and how well you both were looked after during your wait to be admitted. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope your husband is recovering well.

Kind regards,

Maggie

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