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Care Opinion

They are so caring and attentive

Posted By asteroperk36

"They are so caring and attentive"

About: Crosshouse Hospital / Stroke Care

(as a service user),

My experience with paramedics and hospital staff at Crosshouse Hospital when I had a Transient Ischaemic Attack (TIA) has been excellent, the care I received from the nurses in ward in 3E, they are so caring and attentive and it helped with my recovery. They are still very busy, but still made you feel good, had time to have a chat. 

Should be praised more for the work they do and do not get paid enough, I will always be grateful to them as it made my time in there enjoyable, they do have to put up with a lot from patients, but remain calm and professional at all times.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 weeks ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 28/05/2024 at 13:26
Published on Care Opinion at 13:26

picture of Pamela Gibson

Dear asteroperk36

Thank you so much for taking the time to share feedback on your healthcare experience.

I was sorry to read that you suffered a Transient Ischaemic Attack, requiring an admission to hospital, but it’s great to hear that you received such professional and attentive care from our staff in Ward 3E.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with the wider Team in the Ward. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them whilst you were under their care.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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