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"Exemplified the definition of teamwork"

About: Dr Gray's Hospital / Day Case Unit Dr Gray's Hospital / Emergency Medicine Dr Gray's Hospital / General Surgery Dr Gray's Hospital / Pre-Assessment Dr Gray's Hospital / Radiology Dr Gray's Hospital / Surgical Assessment Unit Scottish Ambulance Service / Emergency Ambulance

(as the patient),

My experience of undergoing an Elective laparoscopic cholecystectomy and suture repair of umbilical hernia.

Since my diagnosis to my operation, I have received the utmost care and attention by every department involved during my process. I know that a system exists for praising individual NHS Staff members but, I felt NHS Grampian, Dr Grays Hospital, Elgin, Moray, collectively deserve my recognition of thanks and praise for the excellent and professional service that I received.

To be clear, this starts with the Ambulance crew/paramedics who picked me up, the numerous A&E staff members who saw me through those first hours of pain and apprehension.

The CT scan technicians, the Pre Surgical Assessment staff, the nurses who took my bloods and vitals, Dr Nicol, the surgical team and anaesthetists team who conducted the operation.

Finally, to all the supporting staff including medical secretaries, receptionists and the cleaners who conduct an often unseen but equally vital task in keeping the hospital clean and safe for the patients.

To all of you, you have my sincere gratitude. No matter your role or level of position the NHS that I experienced over the last 3 months exemplified the definition of teamwork. You should all be proud of the role you fulfil because you are without a doubt a credit to your profession. Thank you!

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 14 months ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service
Submitted on 23/05/2024 at 12:23
Published on Care Opinion at 12:23


Dear pegasuspt98,

Thanks for taking the time to write in to share your story and thank all the staff across the NHS who were involved in your care.

It's great to read that you had such a positive experience, with everyone going out of their way to ensure you were looked after and cared for to the highest possible standards.

I'll leave NHS Grampian to come back with the main comments on your feedback, but from a Scottish Ambulance Service perspective, our staff will be delighted to read your warm words about them and will really appreciate it.

Thanks again and I hope you are recovering well.

All the best,

Mark

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Response from Morag Howard, Radiology Site Superintendent, Dr Gray's, NHS Grampian 14 months ago
Morag Howard
Radiology Site Superintendent, Dr Gray's,
NHS Grampian
Submitted on 23/05/2024 at 13:12
Published on Care Opinion at 13:36


Dear pegasuspt98,

Many thanks for taking the time to provide feedback on your positive experiences in Dr Gray’s Hospital.

In radiology we always aim to deliver a caring, professional service and it’s reassuring to know this was your experience. I have shared your story with the CT and radiology team who were delighted to read your comments.

I hope you are recovering well from your operation.

Thanks again,

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Response from Lesley Gow, Nurse Manager, Surgical Services, NHS Grampian 14 months ago
Lesley Gow
Nurse Manager, Surgical Services,
NHS Grampian
Submitted on 24/05/2024 at 11:17
Published on Care Opinion at 11:17


picture of Lesley Gow

Dear pegasuspt98,

Thank you for taking the time to send us such a lovely compliment, around the care you received during your time with us. Its always nice to hear how great your experience has been.

I will share this with the manager and teams of the pre assessment unit, as well as the anesthetic & surgical teams. They will be delighted to hear your compliment and we all wish you a speedy recovery.

Thank you again, Lesley.

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