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A safe space to be treated

Posted By leopardjb33

"A safe space to be treated"

About: Altnagelvin Area Hospital / Minor Injuries Unit Altnagelvin Area Hospital / Radiology

(as a service user),

My husband had a fall and hurt his hand. He has a complex autoimmune syndrome with many health challenges and is a wheelchair user. l rang the minor injuries unit and he was given an appointment for that afternoon.

We were seen promptly and John the nurse wheeled him in. We were greeted by sister in charge Natalie. She was lovely, asking relevant questions and listening attentively. My husband was asked if he needed pain relief and examined. John brought us to X ray and again he was seen promptly. We returned to the unit where Natalie was able to tell us there were no broken bones. She took time to explain how he could treat his swollen hand and gave him a splint to take home. Nothing was too much trouble. We were on our way home after an hour and a half in total.

This unit is an excellent facility and the staff are to be commended for the professional service they give. A big bonus here is that the unit offers a safe space to be treated for patients who are immunocompromised. Many thanks to all the staff particularly Natalie and John.

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Responses

Response from Joanne McFeely, Clinical Specialist, Radiology Department Altnagelvin Hosspital, WHSCT 13 months ago
Joanne McFeely
Clinical Specialist, Radiology Department Altnagelvin Hosspital,
WHSCT

Submitted on 22/05/2024 at 16:10
Published on Care Opinion at 16:10

Hi leopardjb33

Thank you for taking the time to post such positive comments on our new minor injuries unit in Altnagelvin. This is and will be an excellent facility for all our patients & staff. I will pass your kind words onto our Radiology staff.

Kind Regards

Joanne McFeely

Assistant Radiology Service Manager

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Response from Bronagh McHugh, Western Health and Social Care Trust 13 months ago
Bronagh McHugh
Western Health and Social Care Trust

Submitted on 24/05/2024 at 10:32
Published on Care Opinion at 10:32

Good Morning Leopardjb33

Many thanks for your lovely comments re: MIU and our staff.

I have passed on your comments to Natalie and John. We are delighted to have a lovely environment to assess and treat our patients and delighted your husband had a positive experience.

I hope he is recovering well,

Best Wishes

Bronagh McHugh

MIU Dept Manager

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Response from AnnMarie Conlon, Falls Integrated Pathway Co-Ordinator, Primary Care Older People, WHSCT 13 months ago
AnnMarie Conlon
Falls Integrated Pathway Co-Ordinator, Primary Care Older People,
WHSCT

Submitted on 24/05/2024 at 20:01
Published on Care Opinion at 20:01

picture of AnnMarie Conlon

Dear Leopardjb33,

My name is Ann Marie Conlon and I am the Falls Integrated Pathway Co-ordinator within the Western Health and Social Care Trust.

Thank you for taking the time to share your feedback on the service received when you attended the minor injuries unit recently. I am pleased to read that you were happy with the environment and that both you and your husband had a positive experience of the service provided, with staff listening attentively during your assessment as well as being asked asked about pain following the fall.

We are always grateful to those who share their experiences of the services they have received.

As an organisation we are committed to consistently show kindness, compassion, professionalism and respect to the patients we care for.

I hope that you are making a good recovery at this time.

If you require information on reducing risk of falls, please contact the Falls Integrated Pathway on 02871610763.

Best wishes,

Ann Marie Conlon

Falls Integrated Pathway Co-ordinator

We are currently looking for interested members of the public to provide feedback on our Falls Prevention Resources. This can be someone who has had a fall, is at risk of a fall or someone who cares for a person who has had a fall and feels passionate about improving Falls Services and Resources in the Western Trust. If this is something you would be interested in and would like more information on what is involved, please contact Úna McGovern at involve@westerntrust.hscni.net or call on 07775993582.

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