"A&E "

About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG

Posted via nhs.uk 13 months ago

Miserable, unsympathetic receptionist. Didn’t manage a smile or reassuring word.
Ear, nose and throat doctor sent us home then called and asked why we had left. He then proceeded to advise we purchase a drug which we later found out is prescription only.

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Royal Stoke University Hospital

Submitted on 19/06/2024 at 16:35

Published on nhs.uk at 16:35

Dear Patient,
I am so very sorry to read of your poor experience in our A&E department. To allow us to investigate this issue further and learn for the future, I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details. In the meantime, I will ensure your comments are shared with the ED management team for their reflection.
With best wishes
Rebecca Pilling
Head of Patient Experience.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Royal Stoke University Hospital

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

A&E

"A&E "

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k