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"A&E "

About: Royal Stoke University Hospital

Miserable, unsympathetic receptionist. Didn’t manage a smile or reassuring word.

Ear, nose and throat doctor sent us home then called and asked why we had left. He then proceeded to advise we purchase a drug which we later found out is prescription only.

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Responses

Response from Royal Stoke University Hospital 12 months ago
Royal Stoke University Hospital
Submitted on 19/06/2024 at 16:35
Published on nhs.uk at 16:35


Dear Patient,

I am so very sorry to read of your poor experience in our A&E department. To allow us to investigate this issue further and learn for the future, I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details. In the meantime, I will ensure your comments are shared with the ED management team for their reflection.

With best wishes

Rebecca Pilling

Head of Patient Experience.

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