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Poor response

Story from nhs.uk

"Poor response "

About: Royal Bolton Hospital

I was given a pifuphone number , I have phoned the number on numerous occasions and nobody ever picks up, and when you leave a message nobodyever gets back to you, what is the point of giving me the number. When you phone the booking number they don't listen to what you are telling them so my appointment gets cancelled, when I actually want to get in touch with the department. thinkthey need to look into the situation as to why you can't get in touch and actually speak to someone, or why theydon't get back to me appalling service

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Responses

Response from Royal Bolton Hospital 3 weeks ago
Royal Bolton Hospital

Submitted on 20/05/2024 at 14:27
Published on nhs.uk at 14:27

Dear Ms Moss

Thank you for taking the time to share your comments with us. I was sorry to hear of the difficulties you have been having in contacting the relevant department about your appointment.

We would like to be able to support you with this. If you could please contact PALS@boltonft.nhs.uk then one of my team will do their best to assist you.

Kind regards

Tracy Joynson, Patient Experience Manager

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