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Top service!

Posted By Melrose girl

"Top service!"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Radiology

(as a parent/guardian),

My daughter had injured her wrist.  She was screaming in pain at home at tea time.  Unsure of what to do I contacted NHS 24 and was given a minor injuries appointment for that evening.

We attended at the appointed time and were taken to see the nurse practitioner (Margie) within ten minutes.  Margie was lovely - lovely warm manner with my daughter, very reassuring with myself and fully explained everything.

She requested an Xray for my daughter and this was done very quickly by the lovely Xray department. 

Back in to see Margie - confirming my daughter had a buckle fracture.  Again Margie was great at explaining everything and spoke to my daughter at a level she would understand. 

She provided us with excellent written information and details of who to contact if there are nay further issues.

Back out the door speedily within 1.5hours.  Top service!

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Responses

Response from Alan Milne, Clinical Nurse Manager, NHS Borders 3 weeks ago
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 21/05/2024 at 13:07
Published on Care Opinion at 13:07

Hi Melrose girl,

Im sorry to hear of your daughters injury and that you had to attend the BGH

Thank you for sharing your amazing feedback on the care that was delivered by Margie!

I will feed this back to her so she can see how well she did.

I hope your daughter is on the mend and you get teh same amazing treatment on future appointments.


Alan

Clinical Nurse Manager

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Response from Lesley Wilson, Lead Radiographer, Radiology, Borders General Hospital 3 weeks ago
Lesley Wilson
Lead Radiographer, Radiology,
Borders General Hospital

Submitted on 21/05/2024 at 13:57
Published on Care Opinion at 13:57

Good Afternoon

Thank you for taking the time to give us feedback on your Daughter's experience in ED and Radiology.

It is really appreciated and I will feed back your lovely comments to the Radiographers.

I hope your Daughter makes a speedy recovery.

Best wishes

Lesley

Lead Radiographer

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 3 weeks ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 21/05/2024 at 14:18
Published on Care Opinion at 14:18

Dear Melrose girl, thank you so much for taking the time to use care opinion. I'm sorry to hear your daughter has has an accident but I'm delighted to hear she has had such a positive experience in ED. I will pass on your kind words to Margie, I hope your daughters wrist is on the way to a good recovery.

Thanks again for the lovely feedback.

Lesley Anderson

SCN, Emergency Dept, BGH.

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