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"An amazing nurse"

About: Gartnavel General Hospital / Brownlee Centre Royal Alexandra Hospital / Osteoporosis Service

(as a service user),

I want to thank Toni who is a specialist osteoporosis nurse at the RAH in Paisley. I am a nurse myself and she was able to arrange for me to have an urgent bone scan and diagnosed me the same day with severe osteoporosis (I'm in my 30s). Current waiting time is 1-3years I believe. She also urgently referred me to an osteoporosis consultant who I’ve seen about 2 months later (current waiting time is 10months) and I am now getting started on daily injections as my bone mass is so low and I have 2 spinal fractures.

I was also admitted to hospital a few times since seeing Toni and been diagnosed and she took the time to come and see me both times I was in. She is an amazing nurse and if she didn’t get the bone scan for me when she did I would still be waiting for treatment and answers. I am due to start my injections soon and this will hopefully prevent further fractures.

Over the past 4.5 years no one has listened to me, or taken my back pain seriously but Toni did. The osteoporosis consultant diagnosed with pregnancy induced osteoporosis (I had my son 4.5 years ago) and this is when all my pain started.

I also want to thank dr Ritchie and his secretary Shauni (he is based at the Gartnavel. He’s also another person who believed me that something was wrong and done extensive blood tests and scans which found the spinal fractures and he then referred me to have a bone scan and to the another osteoporosis consultant who I don’t have to see now as I’ve been seen by a different person.

Unfortunately I can't say all my feedback is positive over the past 4.5 years but now I finally have answers and I’ve been taken seriously. As my bone health is so bad and fragile I’ve had to give up my job as a nurse, it’s devastating, however I hope to find a suitable job and still be a part of the nhs team. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 31/05/2024 at 13:12
Published on Care Opinion at 13:12


picture of Kevin Torbet

Dear Patient x31

Thank you for sharing your detailed and heartfelt story regarding your care at the Royal Alexandra Hospital and Gartnavel Hospital. We are deeply moved by your experience and are grateful for the opportunity to address your journey and recognise the exceptional care provided by our staff.

We are incredibly proud of Toni, our specialist osteoporosis nurse at the RAH, for her swift and dedicated actions that significantly impacted your diagnosis and treatment plan. It is truly commendable that she managed to expedite your bone scan and facilitate a timely consultation with an osteoporosis specialist, significantly reducing the typical waiting times. Toni’s compassionate approach and dedication to patient care exemplify the high standards we strive to maintain within the NHS.

We also extend our gratitude to Dr. Ritchie and his secretary Shauni for their thorough investigations and unwavering support, which played a crucial role in identifying the underlying cause of your pain and referring you to the necessary specialists.

We understand the challenges you have faced over the past 4.5 years and acknowledge the frustration of not being heard. It is disheartening to learn that your pain and concerns were not adequately addressed earlier, but we are relieved that you have finally received the answers and treatment you deserve.

We are saddened to hear that your condition has led to you giving up your role as a nurse. Your dedication to your profession is evident, and we hope you find a suitable position that allows you to continue contributing to the NHS in a capacity that aligns with your current health needs.

I will be happy to pass on your thanks to the team who I'm sure will be as touched as I was to read about your journey.

Kind regards

Kevin

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