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"Losing a child"

About: Vale of Leven General Hospital / Maternity care

(as the patient),

Starting from the beginning. 

I went for a private scan  and found out my baby had no heart beat and stopping growing at 8 +4. The very next day I phone the Vale of Leven Hospital Maternity Unit to ask what my next steps would be and what to do. This is something I have never had to go through before, I took it extremely hard and it's taken me until now to be able to express my concerns on how badly I was treated in the worst stage of my life.

When I phoned I was told there was no appointments for me until the following week. This obviously upset me as I'd already been carrying inside me a deceased baby for 3 weeks and I was told I would need to wait up to a week. However, they managed to give me a squeezed in appointment.

I then started having light bleeding on this day which then turned in to heavier bleeding. I phoned the Vale Hospital seeking more support and I was told to go to triage if it was that bad. However, I chose to stay at home. I made this decision because I was exhausted I hadn't slept in nearly a week because as you can imagine, I've got this baby inside me that's not alive and no one was helping me, noone told me the process, I felt alone!

The thought of the long waiting times was not ok in my current state. I phoned the Vale Hospital and was told to not attend the arranged appointment if I had started to bleed and to let it happen naturally.

However, I later found out that was the wrong advice and I should have still attended that appointment I'd been made to wait for. 

After all that they then gave me an appointment for 4 days after the original one, which the Vale Hospital cancelled and failed to let me know until I seen it on the badger app. So I already had to wait X amount of days for the initial confirmation appointment for them to cancel my appointment and not tell me. I managed to get an appointment for the following day but again, that's an extra day I had to anxiously wait. So in all that was an extra week I had to wait for closure before being seen after finding out I was suffering a loss, a whole extra week! A whole extra week of no sleep, a whole extra week of trying to still parent, a whole extra week of emotions. 

When I finally got in touch with my appointed midwife, the way I was spoken to on the phone completely broke me even more than I already was. I was upset about them pushing back my confirmation appointment by an extra few days, but instead of asking me how I was or sorry to hear what I was going through she just continued to ask me if I wanted to take the appointment for the following week as it's all there was. She completely disregarded me and my feelings. I remember I kept asking her why she wouldn't communicate with me and she actually put me on hold to confirm the appointment, that was a real kicker. I remember crying so hard down the phone to her and she just straight up asked me if I wanted the appointment or not. Even though I had an appointment already but they chose to cancel it and never told me why. I had to chase them for a new one and it felt further away from the original one I had, so imagine how this made me feel. 

3 days before I was supposed to have the appointment, I passed the baby naturally at home after having cramps all morning. So from finding out I lost to passing almost a week later I did not see a single midwife because there was apparently no appointments for me. And the one I did have I was told not to attend because I had started to bleed.

I passed the baby around 12pm, after which I phoned the Vale Hospital again and I expressed my concern with how much blood I was losing, by this point I chose to go to RAH triage. I was put on a drip and a doctor helped removed clots. I lost very large amounts just in hospital alone not counting what I'd lost at home.

 I finally saw someone 3 days later, this was what they called the confirmation appointment to confirm I had no tissues left inside me. So that's what, 9 days I waited to be seen by anyone at the Vale of Leven hospital, any time I phoned for support or advice I was redirected elsewhere. I felt noone could be bothered with me, no one shown me any real comfort and I'm disappointed and feel embarrassed that I tried to chase for help. 9 days is a long time left in your own head! 

It's taken me from then till now to be able to tell my story and I hope it's taken seriously, I was traumatised by this and still am. I'm disgusted how I was treated and I felt I received no caring or compassion from the team members at Vale of Leven during those 9 days.

Feeling like a statistic or a number is not OK being told over and over that it's common is also not OK! 

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Responses

Response from Laura Flynn, Lead Midwife Clyde, Maternity Services, Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 13 months ago
Laura Flynn
Lead Midwife Clyde, Maternity Services, Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde
Submitted on 22/05/2024 at 16:38
Published on Care Opinion at 16:38


Dear membertp56

Thank you for taking the time to get in touch. I am really sorry to hear of your experience in the Vale of Leven Hospital. I have supplied my email below if you wish to get in touch I can look into this in more detail.

Kindest Regards,

Laura Flynn

Lead Midwife Clyde

Laura.flynn@ggc.scot.nhs.uk

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