"Terrible practice, awful service"

Terrible practice, absolutely awful! I have been with them for over 20 years but the service has deteriorated beyond description since the Covid pandemic. Prescriptions are delayed with no explanation given, in-person appointments are a thing of the past, admin staff are unhelpful, but above all it is impossible to make an appointment, any appointment!!! The receptionists say that they cannot make an appointment if you go to the reception - you have to call at 8:30am or complete an e-consult form. Sounds easy, doesn't it? Not really - never mind how early you call in the morning, all appointments are gone. Appointments cannot be pre-booked, i.e. if you want an appointment you have to keep calling at 8:30am everyday. How does this work for people who go to work or have childcare?? Then there is the e-consult form - it is either temporarily unavailable or all appointments for the day are gone. Really?! Ok, I tried every day for early 50 days - at 8:30am, 8:45, 9am, 9:30am - and each time the appointments were already gone!!! How is this possible at 8:30am, given that appointments cannot be pre-booked? I can evidence my claim as every time I took screenshots showing date and time. In short, it is impossible to make an appointment. I tried to speak to the receptionists and explained all of the above but the response was that "this is the new NHS system". Doubt it. This practice defeats the purpose of its existence, which is to reduce the number of patients going to hospitals. In fact, a patient of this practice has no choice but to go to a hospital if they need medical attention. Absolutely ridiculous, dangerous and must be investigated.