"Same this time as last 20 years"

My last vist as met with same treatment as last 20 years. Reception staff was too husy to attend. Made me wait and then asked if i had to wait longer blamed me for being late even though i was waiting from exact appointment tome. When was called for appointment got anlther interrogation and very rude behaviour for being late even though i wasnt. Extremely rude staff. Difficult to get appointments. Would not want to go back if given a choice. Still no face to face appointments. Reception staff as unhelpful as ever