This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A stress free and professional experience"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

Hip Replacement surgery at the National Treatment Centre, Kirkcaldy hospital

I came to the hospital feeling a little anxious about my operation as I live on my own and travelled from East Lothian, but these feelings disappeared immediately on meeting the amazing staff. Kerry, Susan, Shallan, Natalia, Olu, Lorraine, Morgan and Mandy, plus the cleaners and catering staff. I was made to feel at ease immediately and all of my paperwork was completed swiftly and professionally in a caring and friendly manner. 

This professionalism continued and caring attitude throughout the day at my pre-op, during my operation and post op. 

The staff in the ward at the NTC were and are exemplary in every aspect. 

To answer a couple of questions:

What was good about the experience?

Everything. 

What could be improved?

Their annual salary. Whatever they are getting paid, it isn’t enough.

Thank you for a stress free and professional experience 

❤️❤️❤️

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lorna Bellingham, Senior Charge Nurse, National Treatment Centre, NHS Fife 3 weeks ago
Lorna Bellingham
Senior Charge Nurse, National Treatment Centre,
NHS Fife
Submitted on 22/05/2024 at 12:38
Published on Care Opinion at 12:38


picture of Lorna Bellingham

Good morning Billy68,

Thank you very much for taking the time to share your recent experience in the National Treatment Centre.

As a Senior charge Nurse it is reassuring to know that the patients' journey has been both positive and successful. It is a natural emotion to feel anxious about your pending surgery and I am pleased that the staff were able to alleviate these fears and anxieties.

I will pass on you comments to the staff named above and to the wider team.

Best wishes with your continued recovery

Lorna and the NTC team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k